Ongoing Shopify Support That Keeps Your Store Running Smoothly

From bug fixes to performance tuning, our Shopify experts provide continuous support so you can focus on growing your business—not fixing your backend.

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Why Ongoing Support Matters

Your Shopify store isn’t a one-time project—it’s a dynamic platform that evolves with your customers, apps, and business goals. With new features, third-party updates, and seasonal changes, you need a team that ensures everything runs like clockwork.

BrainBox offers flexible support plans tailored to your needs. Whether you need us for occasional fixes or full-time assistance, we’ve got your back.

What’s Included in Support & Maintenance

  • 🐞 Bug Fixes & Troubleshooting

    Quick resolution of layout issues, broken scripts, or app conflicts.

  • ⚙️ Theme & App Updates

    Safely upgrade themes or third-party apps to avoid compatibility issues.

  • 🧪 QA & Testing

    Routine functionality testing to keep your store error-free across browsers and devices.

  • 📈 Performance Optimization

    Improve site speed, fix core web vitals issues, and ensure a smooth experience.

  • 🎯 Minor Customizations

    Add or adjust sections, tweak layouts, or enhance user interactions.

  • 🔄 Backup & Restore

    Regular backups and emergency recovery options to protect your store data.

  • 💬 Priority Support (Optional)

    Get faster turnaround and dedicated attention when you need it most.

Support That Scales With Your Needs

  • Hourly Support

    • Great for occasional tasks
    • audits
    • one-off fixes.

  • Monthly Retainer

    • Dedicated hours every month
    • with discounted pricing and ongoing support.

  • Priority SLA Plan (optional offering)

    • For high-traffic brands or agencies that need immediate attention and faster turnarounds.

Simple, Transparent & Reliable

1
Tell Us What You Need

Submit a support ticket or task list.

2
We Estimate & Start

You receive time estimates before execution.

3
Task Completion & QA

All tasks are tested and reviewed before delivery.

4
Reporting & Hours Log

Transparent reports with task status, time spent, and next steps.

Frequently Asked Questions

Let’s Keep Your Shopify Store in Top Shape

Whether you need occasional tweaks or full-service support, BrainBox is your trusted Shopify partner. Let us manage your store while you focus on scaling it.

Schedule a Support Call